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What are File-Sharing Network Searches?

Peer-to-peer (P2P) file-sharing programs allow you to use the Internet to download and share music, pictures, video, and documents around the world in seconds over specialized P2P networks. An estimated 550 million PCs have downloaded […]

My Address Change Verification alert shows just a minor change. Why was an alert generated for this?

Address Change Verification is designed to detect any change at all in your address. If this is simply a matter of the address not matching the official postal format, it is nothing to be alarmed about. […]

Why am I receiving an Address Change Verification alert from LifeLock?

As a part of your LifeLock® service, we monitor a national change of address database. We do this because an identity thief can reroute your mail in order to gain access to your mail and […]

What should I do if I receive a call from a creditor about a credit account I did not apply for?

Such a call may be the result of LifeLock Identity Alerts® system. You should let the caller know that the application is fraudulent, and then you should let us know so we can determine whether […]

How can I have information on my Public Records Report removed?

This information was obtained by LifeLock from various public records databases. These sources gather information and compile it for various reasons. Because this is public information, there is no way for us to remove the […]

My Public Records Report lists addresses that belong to a family member or previous roommate.

One of the primary sources used to generate this report is credit header information. Credit header information is comprised of credit inquiries in which individuals who have a common residence may be combined. This does […]

I received a LifeLock Identity Alert for a “Tax Refund Anticipation Loan.”

The LifeLock Identity Alert™ System now monitors certain tax refund anticipation loans. Refund anticipation loans are loans secured by and repaid directly from a consumer’s tax refund. Refund anticipation loans are an easy and fast […]

I received a Public Records Alert or Report. What should I do?

Public Records Alerts and Reports provide a historical look at postal addresses associated with your identity information.   If you received one, you should check this Alert to ensure all addresses listed match your previous […]

What is Address Change Verification?

We notify of changes of address associated with your personal information so you are alerted if thieves try to divert your mail. In the event that we find anything, we’ll contact you and help you […]

No one can prevent all identity theft.

1-If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

† LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

‡ Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:

◦Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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