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Why wasn’t I charged sales tax?

Each state has its own tax regulations. Some states do not require that you pay sales tax for LifeLock service. Other states may require taxes only for certain services. Additionally, the exact amount of the […]

How much sales tax does LifeLock charge?

The amount of sales tax we are required to charge varies by state, and in some states by county, and is dependent upon each jurisdiction’s tax regulations. If you are enrolling in LifeLock services online, […]

Why does LifeLock charge sales tax?

We are required to charge sales tax in certain states. The exact amount of the sales tax varies by jurisdiction and is dependent upon each jurisdiction’s tax regulations.

Can I pay my membership fee with a personal check?

We do not accept payment by personal or business checks at this time, but certain Members choose to pay for their membership through either a pre-paid credit card or through a debit card that has […]

Can I change my billing from monthly to annual?

Take advantage of the savings with our annual membership rate! You can easily change your billing cycle from monthly to annual through your secure online account. Simply click on the “Upgrade Plan” button. If you […]

Does the LifeLock Identity Alerts system cover business related applications?

I applied for business related credit or service and did not receive a LifeLock Alert. LifeLock service only covers your personal and business accounts that are directly associated with your valid United States Social Security number. […]

Why am I receiving a Court Records Report from LifeLock?

As a part of your LifeLock Advantage™ or LifeLock Ultimate Plus™ membership, we pull information from various sources to help detect and remediate use of your identity by third parties for criminal purposes. This information […]

I received a Court Records Report. Now what?

Court Records Alerts and Reports list court records that match your name and date of birth. You should review this report to verify whether or not the identity and criminal information listed on the report […]

How does Address Change Verification help stop potential identity theft?

Because thieves can change your address to steal your mail and obtain your financial information, your LifeLock identity theft protection service includes Address Change Verification. We notify of changes of address associated with your personal […]

No one can prevent all identity theft.

1-If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

† LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

‡ Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:

◦Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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