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LifeLock discovered my personal information being shared on a File-Sharing Network. What is the name of the file being shared?

LifeLock does not have the title/name of the file found to include your personal identifiable information.

Who has downloaded my information on a Peer-to-Peer (P2P) file sharing network?

We do not know the specific person who downloaded or shared your information.

LifeLock discovered my personal information being shared on a File-Sharing Network. If it didn’t come from me, who else could have disclosed my information?

Although you may not use Peer-to-Peer (P2P) file sharing networks, someone who has access to your household computer might use P2P file sharing networks unbeknownst to you. Also as consumers, we often volunteer our personal […]

Why do I need Black Market Website Surveillance? Isn’t it illegal to sell or trade personal information over the Internet?

It may be illegal, but it happens nonetheless — and often in places outside the US where it can’t be stopped by our law enforcement. For that reason, as a LifeLock member, Black Market Website Surveillance […]

My Black Market Website Surveillance Alert contained only part of my information? Does this mean that I don’t have to worry about it?

No, that is not what that means. If an identity thief has some of your information, they may have more of it. We recommend that you contact one of our agents at 1-800-LifeLock immediately, so […]

My Court Records Report contains an offense I committed in the past, but I had the offense cleared.

Although the offense has been dismissed, the local court may still retain the record.

My Court Records Report shows my name and date of birth.

In order to determine whether this is a case of identity theft, the first thing you should do is review all the other information available on the report, such as height, weight, age or physical […]

What is the Court Records Report?

Court Records reports are pulled from various sources to help you protect yourself from being associated with criminal arrest and conviction records that may have resulted from others using your personally identifiable information for criminal […]

No one can prevent all identity theft.

1-If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

† LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

‡ Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:

◦Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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