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I just heard about a breach. Why wasn’t I notified by LifeLock?

LifeLock Data Breach Notification sends regular summaries to members to inform them of confirmed, larger scale data breaches. While some breaches may not be included in these summaries, we aim to inform of those which […]

What is LifeLock Data Breach Notification?

Whether it is the result of internet hackers or careless humans, breaches of confidential information happen at companies, offices and stores where you shop. With LifeLock Data Breach Notification, LifeLock informs you of publicly reported […]

How do I respond to my LifeLock Checking and Savings Account Alert?

If you received an alert notification, you should immediately login to your secure online account at LifeLock.com. There you will be able to read the details of the alert and validate whether you made the […]

I applied for credit, but never received an alert

Although we have a large number of companies in our network, keep in mind the network does not cover all transactions, not all merchants participate and on occasion an application may be submitted by a lender or service provider […]

How is the Sex Offender Report from LifeLock different from other reports?

States do provide similar information free of charge on their websites; however individual states only maintain their state’s registry. Therefore, if a sex offender from another state moves into your state, only the original state […]

I did not request a change of address, but I received an Address Change Verification alert from LifeLock.

It could have happened in a number of ways, and unfortunately there is no way for us to know who has requested this change. The important thing is to make sure this situation gets corrected. […]

What happens when I apply for credit?

We alert you to uses of your information to apply for credit or services in our network. Our proprietary Not Me® verification technology allows you to respond immediately.† Please note that LifeLock does not influence […]

I received an Address Change Verification Alert or Report. What should I do?

Address Change Verification helps reduce your risk of postal mail theft by notifying you when a change of address is submitted in your name.   If you received an Address Change Verification alert, you should check […]

No one can prevent all identity theft.

1 If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

††† $3 million coverage in our Ultimate Plus plan consists of up to $1 million each for Reimbursement, Expense Compensation, and Lawyers and Experts. Total coverage and category limits vary depending on plan chosen. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifelock.com/Legal.3 If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrolment.

††† Up to $1 million for coverage for lawyers and experts, collectively, if needed, for all plans. Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard. Benefits under the Master Policy are issued and covered by third party insurance companies. See NortonLifelock.com/Legal for policy info.

LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal

◦ Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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