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*Showing the most recent 10 reviews

  • I'm confused about my bank being disconnected from my Lifelock account

    I received a notice that one of my bank accounts was no longer linked to Lifelock. So I looked at both my bank and my Lifelock accounts. I couldn't see anything wrong so I called the bank. A woman there told me that Lifelock was no longer affiliated with that bank. So I looked at my Lifelock account again and there was an account for me with that bank there. I am confused. Soooo, I just now went into Lifelock and taaa daaah and I was FINALLY able to reconnect one account I have with with the Bank in my Lifelock account. It wouldn't let me reconnect the other 2 accounts. Guess I have to do them later. Also, I have a question. I am a member of both Lifelock and Norton. Have been a Norton subscriber for years. Will it cost more to combine them into one account ? Or do I have better coverage keeping them separate? Read more »

    By Robyn, on 2020-03-20T03:49:00.578Z

  • How to sign in

    I purchased Lifelock via Norton, but I can NOT sign in either via Norton, nor via the Lifelock sign in, so why should I continue being a "member" of something I am not able to see. Read more »

    By Delvena, on 2018-10-17T21:27:10.400Z

  • Debit card number stolen

    I had my debit card number stolen and used for over $800. My bank recognized it has fraud and froze the transaction. I did not hear from Lifelock?????? Why not? Read more »

    By Kay, on 2018-09-09T01:10:15.687Z

  • Very Poor Timing

    you sent a text alert at 0300 hrs for an account opening 18 hours earlier. you could have waited two hours. I would have ignored the alert except that my wife is traveling overseas. I enabled text alerts thinking the alerts would be valuable-- NOT Read more »

    By Phil, on 2018-06-30T10:45:12.235Z

  • LifeLock contacting me

    An inquiry from LifeLock about a credit application generated at least 5 emails and text even though I kept replying I had initiated. I have better things to do then keep answering the same email from you. Read more »

    By Milo, on 2018-02-01T20:20:25.323Z

  • no connection after the request i go to review the account

    i tried to access my account to review it and get a a delay and a black screen and a continue attempt with your e-mail you send to access the account but it never accesses the account on line. Read more »

    By HERBERT, on 2017-07-23T23:47:06.062Z

  • poor timing

    When you send out an alert, please be aware that there is more than one timezone in the world. You should include your timezone in the alert so we know, in our timezone, when the alert occurred. Read more »

    By JOHN, on 2017-05-22T13:25:07.989Z

  • Follow through

    Recently someone has stolen my husband's identity and I believe mine as well. At first I was notified of the activity in my husband's name and it stated the person was trying to open an account with sprint. When he called in, he was told he couldn't talk with customer service because the account is in my name (because it is through my was his social that the incident was related to). So, I called in. I worked with a very helpful associate; however, the information he had and the information I had did not match up. The information I had said Sprint, the information he had said AT&T. Because we had tried to get an account with AT&T around that time, I said it was ok to mark it resolved. A couple of days later we got notice in the mail from Sprint that he could not open an account because his identity hadn't been verified (so, sprint was an issue...but it seems you took care of that anyway :) ). Last week we received two iphones in the mail from AT&T who had set them up by a person calling in with my husband's name and social and our former address (which is vacant right now; so, someone is having things shipped there and going to pick them up). When I called to alert lifelock, I was told that I couldn't because the issue was with my husband. When he called in, he was basically told to do all of the work to get it taken care of on his own.So, I'm not exactly sure what Lifelock has done in this case as we have had zero follow up from you (and we have also had zero follow up regarding my account) Read more »

    By L., on 2017-02-09T15:49:16.348Z

  • 30 days free

    what happen to the 30 days free for the first month ? Read more »

    By Juletta, on 2016-11-08T04:44:10.460Z

  • Efficient Staff

    It is necessary that I change my password to reinstate my account. I am having difficulty completing this process. I could use some support. I was told this is what I should do Appreciate the monthly report Read more »

    By Barbara, on 2016-06-21T19:46:27.845Z

No one can prevent all identity theft.

1-If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

† LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

‡ Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at:

◦Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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