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How can I remove inquiries from my credit report?

If due to error or fraud, contact the lender or file a dispute with the credit bureau. To enter a dispute online, visit the Credit Contact Info page in your online account, scroll to the […]

How long will negative information impact my credit score?

Typically, any reported negative information will not be included in the calculation of your score after seven years. Inquiries will typically be removed after 2 years. Over time, negative information generally loses its impact on your […]

What caused my credit score to go up or down?

Your credit scores are determined by a variety of factors, such as your payment history (amounts and timeliness), credit utilization (percentage of credit limits used), types of credit used (for example mortgage, credit cards, or […]

Can inquiries (hard or soft) negatively affect my credit score?

Soft inquiries will not impact your score. Hard inquiries can potentially impact your score negatively, depending on volume, timing and types. For more information about inquiries see: What are Inquiries?

I received a New Account Alert from LifeLock. What should I do?

New Account Alerts include newly opened lines of credit, mortgages, and credit-based services, such as utilities, that appear on one or more of your credit reports. These alerts are typically delayed by 30-45 days from […]

How long will it take to receive my credit report?

In most cases, LifeLock Advantage™ and LifeLock Ultimate Plus™ members will be able to view your credit report(s) and score(s) online within minutes of enrolling, through our secure member portal. Due to the sensitive nature […]

Will signing up for LifeLock affect my credit score?

No, enrolling in LifeLock will not affect your credit score in any way.

Why did my LifeLock credit score recently change?

There are many different models used to calculate a score based on the information in your credit report. The most familiar of these–FICO–uses a scale from 300 to 850. A lot of other scores imitate […]

How will closing an account or opening a new account affect my credit score?

Having open accounts and making regular payments can improve your score, because it shows that you are capable of making regular payments, which makes you less likely a risk for lenders. However, opening several new […]

No one can prevent all identity theft.

1 If your LifeLock plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.

††† $3 million coverage in our Ultimate Plus plan consists of up to $1 million each for Reimbursement, Expense Compensation, and Lawyers and Experts. Total coverage and category limits vary depending on plan chosen. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifelock.com/Legal.3 If your plan includes credit reports, scores, and/or credit monitoring features (“Credit Features”), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful plan enrolment.

††† Up to $1 million for coverage for lawyers and experts, collectively, if needed, for all plans. Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard. Benefits under the Master Policy are issued and covered by third party insurance companies. See NortonLifelock.com/Legal for policy info.

LifeLock does not monitor all transactions at all businesses.

‡‡ Phone alerts made during normal local business hours.

Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal

◦ Important Pricing & Subscription Details:

◦ LifeLock Junior™ membership is available only as an added membership to an adult LifeLock plan.

◦ By subscribing, you are purchasing a recurring membership that begins when your purchase is completed and will automatically renew after your first paid term.

◦ The price quoted today may include an introductory offer. Depending on your selection, your membership will automatically renew and be billed at the applicable monthly or annual renewal price found here. The price is subject to change, but we will always notify you in advance. This offer not combinable with other offers.

◦ The credit reports, scores, and credit monitoring features may require an additional verification process and credit services will be withheld until such process is complete.

◦ You can cancel your membership at any time here, or by contacting Member Services at: 844-488-4540. If you are an annual member and request a refund within 60-days after being billed, you are entitled to a complete refund. Otherwise, you are eligible for a pro-rated refund on any unused months through the end of your term. For more details, please visit the LifeLock Refund Policy.

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